United Pet Group Brands

Shipping, Delivery, & Return Policy

Shipping Policy

  • Shipments to Canada are limited based upon item. Canadian shipments will include shipping and handling charges on all orders regardless of order value.  There is no shipment to other foreign countries.
  • We are unable to ship to P.O. Boxes.  Please provide a street address.
  • Shipments are made via FedEx Ground or FedEx Second Day.
  • Ground Delivery times vary based on location, but are usually completed within 3-7 business days.
  • An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.
Shipping Rates:
 Purchase Total  Ground Shipping FedEx 2nd Day Air
 $0 - $24.99
 Shipping based upon order  Shipping based upon order
 $25 - $50
 Shipping based upon order  Shipping based upon order
 $50.01 - $75
 Free  Shipping based upon order
 $75.01 - $100
 Free  Shipping based upon order
 $100.01 - $125
 Free  Shipping based upon order
 $125.01 - $150
 Free  Shipping based upon order
 Over $150
 Free  Shipping based upon order

Return Policy

  • If your shipment is visibly damaged upon receipt, have the delivery man note this at the time of delivery.
  • If you are not completely satisfied with your purchase, items may be returned within 30 days of purchase and will be exchanged or credited. Items must be in original condition and accompanied by the original receipt or date of purchase. When returning merchandise, please include your name, address, phone number and e-mail address. Returns will be credited for the original price of the merchandise.

Warranty Policy

  • If you have a warranty issue, please contact our Customer Service Team about your product issue and how to best handle your problem.  Call 1-888-283-1620.

Sales Tax Policy

For orders shipped to the state of Hawaii and Nevada, sales tax is added to the order.

Credit Card Policy

We accept the following credit cards: VISA, MasterCard, and American Express. Importantly, while we will seek to obtain an immediate authorization from your card issuer to reserve funds for your purchase, we will only charge your card once the order has been shipped.

Your credit card statement will show "UNITED PET GROUP" as the billing name of the merchant.


Disclaimer of Warranties.
 THE WEB SITE, CONTENT AND ANY PRODUCTS SOLD THROUGH THIS WEB SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY, ITS AFFILIATES, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS (COLLECTIVELY, THE "COMPANY PARTIES") DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF TITLE, MERCHANTABILITY, NON?INFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE REGARDING THE WEB SITE, CONTENT AND ANY PRODUCTS SOLD THROUGH THIS WEB SITE. Some states do not allow exclusion of implied warranties, so the above limitations or exclusions may not apply to you. IN SUCH STATES, THE LIABILITY OF THE COMPANY PARTIES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

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